Return Policy
At Fast Style Ltd, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy outlined below.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be made within 14 days of receipt of your order. Please note that certain items, such as clearance or sale items, may not be eligible for return unless they are faulty.
2. Return Process
To initiate a return, please contact our customer service team at [email protected] or call us at 020 8058 8261 to obtain a return authorization. Once your return is approved, we will provide instructions on how to send your item back to us. Please ensure the item is securely packaged to avoid damage during transit.
3. Return Shipping Costs
You will be responsible for paying the return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same return process. Once we receive the returned item, we will ship the exchange item to you. If the requested item is unavailable, we will issue a refund.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Clearance or final sale items
- Items that have been used or damaged by the customer
- Items without the original packaging
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: [email protected]
Phone: 020 8058 8261
Address: 35 Firs Avenue, London, England, N11 3NE